Imagine a world of post-Covid customer experience. We should expect the immediate crisis to be more lasting than customer expectations and changes in business models. We hope that once customers adapt to new digital or remote models, some of them will forever change people’s preferences and accelerate the changes that have already taken place before the crisis.

As a small business owner, you should always look for ways to grow your business. Whether you are starting a new company or striving to keep your business at the forefront of innovation, you must take advantage of the latest technology that is constantly evolving. It focuses on some new ways to develop the market, increase productivity, and protect the business.

We outline some technology trends that can help your business in 2021.

Onboarding Remotely

We are still a few months away from returning to a fully and “normalized” workplace remotely. Some companies believe that they will not accept employees again until the beginning of the summer of 2021—just as you must have learned hundreds of times in the past year, even if there are some logistical issues, remote work may continue to exist. Therefore, even if an employee is approved to “return to normal work”, its meaning may have changed. U.S. cities are experiencing a significant decline in population, which suggests that remote work may continue to become the norm in the coming years. So, how does the company deal with the onboarding challenge when new employees do not live near the headquarters? They will have to rely on software to guide every part of the onboarding process. Crucially, these tools can also help employees understand who is doing what on the organization chart and facilitate/enhance the first digital operating model.

Natural Language Processing

Structured data, such as data contained in spreadsheets and tables, represents only a portion of the data available to the organization. According to research, 80% of market data is unstructured and therefore not available to decision-makers.

The latest research “Foresight 2021: Top Emerging Technologies to Watch” identified and evaluated the 12 major technologies that need to be transformed in the next 10 years. The ability to analyze voice and text data is a good opportunity.

In almost every field, NLP promises The powerful ability to obtain information from a large amount of unstructured data. Since organizations aim to process all kinds of information more efficiently, NLP is the one that is most likely to affect common IT use cases.


The next technology trend after the Internet of Things is 5G. In terms of 3G and 4G technologies that allow us to access the Internet, use data-driven services, and increase streaming bandwidth on Spotify or YouTube, 5G services are expected to revolutionize our lives. By enabling services that rely on advanced technologies such as AR and VRR, as well as cloud-based gaming services such as Google Stadia and NVidia GeForce Now. High-definition cameras that help improve safety and traffic management, smart grid control, and smart retail are expected to be used in factories.

Almost all telecommunications companies, such as Verizon, Tmobile, Apple, Nokia, and Qualcomm, are currently developing 5G. application. By the end of 2021, the 5G network is scheduled to be launched globally in 2021, with more than 50 providers offering services in approximately 30 countries/regions, making it a new technological revolution that you need to pay attention to or even save a place.

There are too many buzzwords here, but if your company is considering any investment in the Internet of Things for similar reasons, 5G can also help.

Read More : Why You Should Use Multi Factor Authentication?

Internet of Things (IoT)

The Internet of Things is another exciting new software trend. With WiFi connections, various “things” are now being built, which means they can connect to the Internet and connect to each other. The Internet of Things is the future. It has made it possible to communicate and exchange data with smartphones, electrical appliances, vehicles, etc. via the Internet.

As customers, we are already using the Internet of Things and benefiting from it. If we forget when we go out to work and preheat the oven on the way home from get off work, while monitoring our health on Fitbits, we can lock the door remotely. However, the company still has a lot to gain now and in the near future. With the collection and analysis of data, the Internet of Things will provide enterprises with better security, productivity and decision-making. It will enable predictive maintenance, simplify medical care, improve customer service and provide benefits we never imagined, and we are still in the early stages of this emerging technology trend-forecasts indicate that approximately 50 billion of these IoT devices will By 2030, it will be used on a global scale, and a comprehensive network of connected devices from smartphones to kitchen appliances will be established.

Robotic Process Automation (RPA)

Another technology to automate tasks is Robotic Process Automation (RPA), which includes artificial intelligence and machine learning. RPA is the use of software to simplify business processes, such as interpreting programs, processing transactions, processing data, and even responding via email. Repetitive tasks that people have done in the past are automated by RPA.

Although research estimates that RPA automation threatens the livelihoods of 230 million or more information workers or about 9% of the global workforce, RPA is changing existing jobs while also creating new jobs.

Read More : Outlook vs Gmail : Full Comparison Guide