Continued growth is a great thing for any business, but with growth it also presents challenges for your business. Same thing happens in the IT industry, when IT businesses grow new issues also grow for their in-house IT help desk.

With the increase of revenue companies get a rise in the number of employees, offices and devices in the network (meaning a more stressed network) and with plenty of new issues. 

However for two, three or four IT technicians dealing with a large number of problems is hard. In this post we are going to discuss some common IT help desk problems and explain how to solve them:

Login Issues

 If you ever did work in a help desk support, you will know it is the most common issue users or employees face. They usually forget their password and get locked by multiple wrong password attempts. 

To solve this, firstly ask them to check their caps on and num lock buttons. If they forget their password, you can reset it. 

If they are still facing issues ask them to restart their computer because normally, switching off a machine and then turning it back on solves most of the issues. If nothing is working, you can transfer this issue to the System Administrator. 

Printing Problems

Another most common problem companies face is related to printers. Workers often don’t know how to add a printer to their computer. Technicians can help them to guide how to add a printer to a computer or do it by taking a remote of their machine. 

In other cases, their printing command gets stuck and they don’t get their print. Again restarting a printer can solve some common issues. 

Another issue for tech support team is adding printers to the network and for this experts advise them to use scripts. With scripts the process becomes automatic. 

My Computer is running slowly

If any employee’s computer is running slow, the first thing you should check is whether he/she is putting too much pressure on it. Check if he/she is running too many programs at once and tell him/her to close some of them, will solve this issue. 

Additionally, it is also possible that some updates and scanning processes are running behind without your knowledge, which can slow the machine. Support team can set the timing after working hours for scans and updates and solve this issue. 

At last, a computer could be slow because of malware and viruses. If you are confirmed then you should remove the computer from the network and take necessary steps. 

Slow Internet Connection or No Connection

 Issues like slow internet connection and no connection are common for employees using WAN connection because of proper signal. Due to ethernet connection LAN users don’t have to face these kinds of issues.

For proper Internet Speed and connection employees working on WAN should work near the router, so they can get enough signal. 

However, opening too many windows can also slow down the internet speed, so employees should reduce unnecessary load by closing unnecessary windows. 

Additionally, users can pick malware while browsing, so IT technicians should educate them how to avoid these websites. 

Delete a File by mistake

When a user deletes an important file or folder by mistake, he/she could panic. So, in that case it’s your responsibility to help them in recovering that file.

Some people think that once files go to the recycle bin means they are deleted forever. So, checking the bin is the first step you can take.

To reduce these types of issues, organizations create a special drive for important files and tell all the employees to keep their important data in that drive. They regularly take backup of that drive, so that if someone deletes their file by mistake they can restore it from backup. 

Keyboard, Mouse or USB device not working 

Another common issue employees face is that their mouse or keyboard doesn’t work. Sometimes their machine doesn’t recognize the USB device. 

Most of the time, it happens due to the USB port. The first thing to try is use another port. Another step is to try different USB to know whether it is a problem with your USB device or PC ports. 

If nothing is working, then you should take further troubleshooting steps. 

Blue Screen

Most people assume that their computer is dead when they see a blue screen. They are not able to take time to understand what it says on the screen. Simply restarting the machine can fix this problem. 

It usually happens after you install a new software and updates to your computer. It is often related to hardware or driver that is not working properly. 

Unsaved Document

Some employees accidentally close their document without saving it. Which can make them panic. 

Check if their Auto-Recover option is enabled in Microsoft Office and you can recover their data by following some simple steps. 

You can also find a file by performing a search on their machine’s temporary files with a .tmp file extension. 

Automatically Shut Down

This could be related to  overheating. It happens when dust slows down the cooling fan. 

Most people aren’t aware that if the cooling fan is blocked, the PC can overheat. When the PC gets overheated, it shuts down. 

For this, you need to check the machine physically. If everything is ok, then it may be a virus problem. If that is the case, disconnect the PC from the network and start scanning the machine. 

Wifi keeps Disconnecting

This could happen due to an overloaded router. It needs to kick out some users from it. Also you need to ensure that the router is well connected. If everything looks fine then it might be an issue with the router. The last thing is to call ISP and explain the problem. 

Last Word:-

Hope you find something helpful from this list of IT help desk problems. Let us know in the Comment Section.

Image Source: Photo by Nathana Rebouças on Unsplash

Every website wants to get traffic from Google, right? How would you do that?

Simply by optimizing your website for Google or by ads. But, what if I can tell you that you can do it without doing SEO or without spending any money on ads. 

Now, some beginners are probably thinking that “Is there any other way to get traffic from Google”?

Yes, there is a way. Some of the experts have used this method to drive traffic to their websites. 

So, let dive into it

Google’s Personal Feed  

Like every social media platform, now Google has it’s personal feed called Google Discover

If you use Google on a laptop or pc, then it may be possible that you haven’t seen this. But if you have Google mobile app or Chrome mobile app that may have noticed this. 

Here’s what it looks like on mobile devices:

I can guess the next question coming into your mind is “What it does and how it works”? 

As you can see it appears under Google’s search box and shows different web pages as cards. You can scroll up and down this list of topics like social media posts. 

You can visit any of the web pages from the list by simply clicking one of them. You will definitely notice that web pages you get are different from other people’s Google Discover feed. This is because recommendations you are getting are based on your search history, products you interacted with before and your interests. 

You can find it everywhere

Sometimes, it also appears in search results. Discover results also show in SERPs under “Interesting finds”. If you click one of them, it will take you to the web page of a website and if you scroll down and click on more stories, a new interface will open. Where you can get more stories and can follow any related topic.

Now, if you use Google’s Pixel phone, you can see it lots of times. You can find them by simply doing a right swipe from your phone’s home screen. 

You are probably wondering, it’s not new, we have seen this in Google News. Top stories of Google News also do the same thing. 

Yes, it looks like Google News, but Google Discover is different. Unlike top stories of Google News, Google Discover doesn’t limit the ranking to what’s published most recently. 

Google also adds videos, match scores of a competition into Discover feed. It also takes the entertainment part like a movie, ticket price, music and detail of an event. 

Discover also has some features similar to Social Media Feed. Facebook feeds show you posts according to your interests, even if you haven’t followed that page. In Google Discover you can follow a topic, like you follow a hashtag on Instagram. 

Google Discover feed also works like Instagram’s explore page. When you open Instagram’s explore page it shows you the images or videos you are interested in, even if you haven’t followed that page. The same thing Discover does, it creates a list of topics according to your interests. 

What Google Discover can do for us

We have discussed “What is Google Discover and how it works”, but we still have a doubt. Why is it important?

The main reason is traffic. Google Discover can drive traffic to your website. Along with that it can help your business to grow as a brand with impressions.

Let’s take an example. Have you heard that impression can build your brand?

Of course, they can. Impressions can help your business to grow as a brand and larger your brand, the easier it is to rank on Google. Even some believe that brand can impact more than links and domain authority. 

So, all of the impressions you can generate are great because they will build your brand. All of these factors are proof that optimization for Google Discover is not a bad deal. 

How to generate traffic from Google Discover

Luckily, it’s not as difficult as SEO, but again not so that you can get it overnight. You have to do some efforts to get traffic and impressions from Google Discover. 

Here are 4 tips that can help:

  1. Be sure to use high quality images. Using high quality and relevant images are proof that your content is important. Just like headlines and titles, try to use images which are eye catching. 
  2. Content is king, but if your content is not worthy you won’t show up. Check which topics Google picking to add in Google discover. If you find something related to your niche, take suggestions and create similar content. But don’t copy them, use Skyscraper technique and create better content.
  3. Pick the right keywords. Keywords with high volume of traffic are more likely to get a place in Google Discover. So, don’t start writing until you have the right keywords to target. 
  4. Choose Content topics which are trending, topics with growing interest and also focus on eye catching headlines and titles. 

Image Source: Photo by Andriyko Podilnyk on Unsplash

Due to Coronavirus more and more employees start working remotely and the face of cybersecurity organizations have changed. 

Where remote work offers many benefits to companies, but also rising new security challenges that are not present in traditional office environments. In this article we are going to identify those challenges and give tips on how to secure remote access. 

Why do I need secure remote access?

When employees work remotely, the nature and scope of cybersecurity threats change. Some new types of risk can arise, when an employee uses their personal computer, routers and other devices because they could be infected with malware. A corporate IT employee can’t manage and secure his system. 

Another novel threat is that while connecting to system resources of the organization, employees need to access and send data over public internet connection. 

If that data is not properly secured then it might be possible that third parties could corrupt the connection and steal sensitive information. This type of threat wouldn’t be done easily when all the data remains in corporate networks. 

Remote work also forces employees to adapt a broad set of unsecure tools, which can increase the potential attack surface for attackers. Instead of standard applications like RDP and VPN Clients, they have to use other remote tools, which can create new vulnerabilities. 

Similarly, malware attacks pose a greater risk when an employee works on his personal computer because their software is less likely to be patched against the most recent security threats. On the other hand, if they work on company owned devices it would be more secure from this type of attacks because the office network is centrally managed and updated by a professional IT team. 

Threats will occur :-  

Accept that threat exists is a most basic practice for securing your remote access. This can be difficult to accept for companies, which do a good job of securing their organization. 

It can also be possible to ignore the security risks of remote-access setups because there is less visibility into the systems that employees use when they work from home, and therefore less opportunity to identify the risks.

The reality is that vulnerabilities always exist in the infrastructure and applications that employees use to take remote. So, IT teams should consider that risks are present, even if they can’t see them. 

Create Policies:- 

Another basic step to secure remote access is creating rules. These clear setting rules will govern how employees work remotely. Below such items should be included in these policies:

  • Whether employees are allowed to use personal computers when working remotely. 
  • Which data can be downloaded to personal devices and which data need to stay in the office computer. 
  • Whether employees are allowed to install non-work related software on the devices they use for remote work. 
  • How employees can report suspected attacks when they are working remotely. 

Secure Sensitive Data:- 

One of the best practices to secure your data is data encryption. But it is even more critical when employees work remotely, because devices could be hacked when being used outside the corporate setting or data could be stolen while traveling over the internet.

To secure that data, be sure that all data exchange over the internet is encrypted. Requiring employees to connect to remote systems using VPNs is a simple way to do this, because they provide built-in encryption. Also ensure that remote access tools like RDP clients are up-to-date because outdated clients may not have the feature to encrypt data by default. 

Also Read :- Perfect Solution for data solution on cloud

Secure Devices used for Remote access:-  

Ideally personal computers will not be used for remotely work and policy should dictate as such. Companies should provide employees specific devices to work remotely. Those devices should be managed by the corporate IT team and do not contain any unnecessary software that could pose a security risk. 

Set up a VPN:-  

VPNs provide three main benefits: With VPNs you can access resources remotely that would otherwise be inaccessible from offsite locations, while also encrypting connections and providing access control for cooperative networks. Setting up a VPN and requiring all remote connections to pass through it is a basic best practice for keeping resources secure when employees work properly.