Our clients’ systems functionality is of the upmost importance – which is why we keep a check on them at all times. Using Autotask Endpoint Management, a remote monitoring solution, our technical supports team is on hand to provide supervision, maintenance and troubleshooting including:
Patch Management
Our antivirus and anti-malware systems are constantly updated and patched. Additionally, we will ensure that all your organisations operating systems, software and antivirus are kept up to date and protected.
24/7 Real-Time Monitoring
From our dedicated interface, we can track:
- Web applications and services
- Internal software.
- Server performance.
- Current system usage.
- Logged-in users.
- Relevant IP addresses.
- Firewalls and network access points.
- Connected devices (smartphones, desktops, laptops and IoT devices)
Proactive Resolution
Our comprehensive system of checks and balances keeps us an you informed about the stability and security of your network, covering:
- Antivirus logs.
- Device availability data.
- Data backup records.
- Server and system performance.
- Crash reports.
Efficient Maintenance
Many hours are often wasted by staff having to complete mundane and repetitive IT tasks. Our systems can automate a large amount of these to free up time, increasing efficiency. Including:
- Antivirus scans.
- Deleting empty folders.
- Removing defunct users and devices.
We will also give you regular updates and reports on the health of your systems as well as using the data gathered to help suggest fixes and improvements to your network.
