Which is Best VoIP or Landline for a Business?

James 2, Jul, 2021

Information Technology

It is something that has always been there, and your business will always need. And while you can save a small amount of money by switching landline providers, it has never been an area you can save a considerable amount of money. Until now. Because in VoIP technology there is an alternative to the landline that can save your business money as well as offer a whole new set of options and functionality. VoIP vs landline is now a question your business needs to ask.

The begs the question, traditional telephone solution in the shape of the trusty landline or the new solution growing in popularity and becoming a viable alternative, VoIP.

What is VoIP?

For those who are unfamiliar, VoIP uses an existing Internet connection to make and receive calls. Have you used Skype to call? This is where VoIP technology works. The VoIP phone system presupposes this and expands it to work within the enterprise.

What are the advantages of VoIP?

VoIP is the new kid in this neighborhood, so considering how long it has been around, you must have many things that can threaten landline phones.

Price

This is the main reason why the company switched from landline phones to VoIP. Because you are using the Internet to call, there are no additional line charges (you have already paid for the Internet). Most packages include unlimited domestic calls, and international calls are only a small part of the cost. If you have multiple locations, the call is classified as an internal call. The same applies to remote workers. 3CX Phone System stated that they have reduced business phone charges by 80%. For more information on pricing, please read this MonsterInsight article.

Easy setup

One common concern that companies have expressed about VoIP is that it is difficult to switch from landline phones to VoIP. However, this is far from the truth. The VoIP phone system is easy to install. VoIP does not have the same hardware required for landline phones. The phone is connected to the Internet, all of which can be managed via a PC or laptop. If you buy through a telephone provider, they will manage the entire installation process and maintain the telephone system.

Flexible infrastructure

Land lines are limited by the number of lines you can use. To add more media, you must install it and upgrade the hardware. Although VoIP uses your Internet connection, you can have an unlimited number of lines. This makes installing new employees on the VoIP phone system quick and easy, and is another way to save corporate money.

Mobility

One of the greatest advantages of VoIP is its mobility. You can use your mobile phone as an extension of your office phone. This means that you can make and receive calls from anywhere, and you need a fairly long extension cord to manage it with a landline! Remote employees can use the same telephone system as your other employees. This means that their calls to the office are classified as internal calls and are free.

Advanced features

The technologies used in VoIP systems mean that they can provide features that are simply not available on fixed phones, and they provide enterprises with many integration options. VoIP has a variety of functions that can improve employee productivity and allow companies to truly customize the way their phone systems work. There are too many features included here, but some features include voice mail to email, easy meetings, smart call queues, and monitoring. VoIP even allows integration with your business applications. For example, it can be integrated with your CRM and display information about the caller that you can see on the computer screen.

What are the disadvantages of VoIP?

Of course, no telephone system is 100% perfect. There are several aspects to consider before deciding to switch to VoIP.

Call quality

Since VoIP relies on commercial Internet connections, this will affect call quality. The quality of VoIP calls depends on the speed and stability of the Internet connection. This is usually only a problem if you frequently use large amounts of data, such as large file transfers or video streaming. Most companies will have enough bandwidth to handle both of these uses, but it is worth remembering to avoid disappointment.

Power cuts

VoIP telephone systems also rely on electricity, which is not needed for fixed telephones. So in the event of a power outage, the traditional landline can still run VoIP no. There is a way to continue making and receiving calls by asking your service provider to route the call to the mobile phone in the event of a power outage.

What are the advantages of landlines?

If I only discuss the advantages and disadvantages of the VoIP phone system, it would be very biased. The traditional landline telephone system also has its own advantages.

Proven solution

The telephone was introduced in the 19th century, and over time it has become a tried and tested solution. It has been around for a long time, so that every business has adapted to it, and it is not common that you do not need to train employees how to use the phone.

One function

Landline has only one function, telephone. Since it is specially designed for this, it handles it very well. The call quality is very good, and downtime is rarely an issue. Yes, it does not have the advanced features of VoIP, but it can do very well.

What are the disadvantages of landlines?

For decades, landline phones have been providing excellent services to enterprises, but as technology continues to increase the speed of lighting, technology has begun to fall behind.

Obsolete technology

BT has announced plans to move away from the traditional landline platform and towards IP telephony services by 2025. As this date approaches expect development to slow down and it will become much harder to maintain the network.

Feature pricing

Although traditional phones may have additional features to help companies, such as call forwarding and queuing, these are usually additional features that will only further increase the price of the service. VoIP has these and more features, and they are all free.

VoIP and landline-which one to use?

For companies that want to get advanced features at a reasonable price, VoIP phone systems will be the best choice. VoIP can bring flexibility and mobility that previously could not be provided by fixed telephones. There are prices. For most companies, switching to VoIP can save them money and provide them with more features than traditional fixed-line telephone systems. Even if you are a business owner and are not ready to change, this is a decision you will need to make in the future. BT’s own announcement of the shift to IP technology marked the end of landline technology. Although that time may not have arrived, VoIP is no longer just a competitive alternative to fixed-line telephones, but an attractive alternative.